If your mentor couples are having difficulty attaining access to the online training, please attempt the following prior to reporting the issue to the Witness to Love team.
1. The Mentor Couple will only create an account once using this link: https://witnesstolove.org/mentors/start. Once the account is created, they will login each time using the link for ‘my courses’: https://witnesstolove.org/my-courses/ or direct them to click on the “sign in” link in the top right corner of the home page.
2. The access code can only be used once and then it is no longer usable. The access code is actually a coupon code and will allow online video access for free through the registration process. Once the account is created they will then need to click sign in or my courses to log in. Their user ID is their email address and their password is the one they created.
3. If the Mentor Couple states they are not able to ‘log-in’ or the access code is not working after initial account creation, please assure they are logging into the classroom by going to our homepage and clicking ‘my courses’ or using this direct link. Encourage them to bookmark this link on their computer or add it to the home screen on their phone.
* Please note – in the past both couples had to create an account but now only the mentors need to create an account and then after chapters 4 and 6 the mentors will share a link with their engaged couple and the engaged couple and the mentors will complete a survey and it will be sent to the marriage prep coordinator whose email they have been directed to enter. Please make sure to give them an email address that is simple and checked often that is generic to the parish. Example: firstname.lastname@example.org